Return, Exchange & Refund Policy

1. General Policy — No Returns and No Exchanges

At Alangkrut Jewellers, we carefully select, inspect, and pack our jewellery products before dispatch.

However, if a customer receives a wrong product or a product that is broken or damaged upon delivery, the issue may be reviewed for an appropriate resolution in accordance with this policy and applicable law.

2. Exceptions for Wrong, Broken, or Damaged Products

If you receive a product that is different from the product you ordered, or an item that is broken or damaged upon delivery, please contact us immediately.

To help us verify the issue, customers must provide:

• The order number and registered mobile number.
• A clear, continuous unboxing video showing the parcel being opened from start to finish without cuts, pauses, edits, or breaks.
• Clear photographs of the product and packaging, where applicable.
• A brief description of the issue.

All reported issues will be reviewed based on the available evidence and the circumstances of the claim.

Where a claim is verified, an appropriate resolution, such as a replacement, exchange, or refund, may be provided as applicable and in accordance with applicable law.

3. Mandatory Unboxing Video

If you discover a wrong, broken, damaged, or missing item, please send the unboxing video to our official WhatsApp number immediately:

WhatsApp: 8977912420

The video is important supporting evidence for investigating a claim. Claims without a continuous unboxing video may be more difficult to verify and will be assessed using the available evidence and applicable law.

4. Reporting Period and Procedure

Customers should inspect their order promptly upon delivery and notify us immediately if they identify a wrong, broken, damaged, or missing item.

Please contact us through WhatsApp at 8977912420, providing your order details, unboxing video, and any supporting photographs.

Please retain the original packaging and shipping label until the issue has been reviewed.

We will examine the information provided and communicate the next steps.

5. Conditions for Approved Claims

Where a claim involving a wrong, broken, or damaged product is accepted, we will communicate the applicable resolution and instructions for returning or exchanging the item, if required.

Customers should not send products back without first contacting us and receiving instructions.

Any replacement, exchange, or refund will be handled in accordance with the circumstances of the claim, our applicable policies, and applicable law.

This policy does not exclude or restrict any consumer rights or remedies that cannot lawfully be excluded or restricted.

6. Refund Processing

Where a refund is approved or otherwise required by applicable law, it will be processed through an appropriate payment method in accordance with the applicable requirements.

The time taken for the amount to reflect in the customer's account may depend on the payment provider or bank.

Any applicable refund-related information will be communicated to the customer.

7. Contact Information

For questions or to report an issue with your order, please contact: