Terms of Use

1. Introduction

Welcome to Alangkrut Jewellers.

These Terms of Use govern your access to and use of our website, https://alangkrutjewellers.com, including browsing products, placing orders, and using any services or features made available through the website.

The website is operated by Alangkrut Jewellers, located in Dilsukhnagar, Hyderabad, Telangana, India.

By accessing or using our website, you agree to comply with these Terms of Use and all applicable laws and regulations. If you do not agree with these terms, please discontinue using the website.

2. About Our Products

Alangkrut Jewellers offers traditional South Indian jewellery, including Panchaloham jewellery, antique-finish jewellery, gold-colour-finish jewellery, and other jewellery designs.

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, materials, finishes, and prices displayed on our website are accurate.

However, slight variations may occur due to:

• Differences in screen resolution, display settings, and lighting.
• The handcrafted nature of certain products.
• Variations in finishing, texture, colour, and design details.
• Differences between product photographs and the actual viewing environment.

Customers are encouraged to read product descriptions carefully and contact us for clarification before placing an order.

Unless expressly stated in a product description, jewellery sold on our website should not be assumed to be made of solid gold, pure silver, or any other precious metal. Product composition, plating, finish, and material claims will be as specifically described for the relevant product.

3. Product Images and Descriptions

We strive to display our jewellery as accurately as possible. However, product images are intended to provide a visual representation and may not reproduce the exact appearance of a product under all lighting or display conditions.

Certain product images may be enhanced for presentation purposes without intending to misrepresent the product.

Please refer to the individual product description for the applicable material, finish, dimensions, included accessories, and other relevant details.

If you have any questions about a product, please contact our customer support team before completing your purchase.

4. Prices and Product Availability

All product prices and charges will be displayed on the website as applicable.

Prices, offers, discounts, and product availability may change from time to time without prior notice. Such changes will not affect an order that has already been accepted, except where correction or other action is permitted by applicable law.

We make reasonable efforts to maintain accurate product listings and inventory information. However, an item may occasionally become unavailable or a listing may contain an error.

If we are unable to fulfil an accepted order, we will inform you and arrange an appropriate resolution, including a refund where applicable and required by law.

Any applicable shipping charges, taxes, or additional fees will be communicated as part of the order process.

5. Orders and Order Confirmation

When you place an order through our website, you agree to provide complete and accurate information, including your name, contact number, shipping address, and payment details where required.

An order submission or automated acknowledgement does not necessarily constitute final acceptance of the order.

We reserve the right to decline, cancel, or request verification of an order in circumstances such as:

• Product unavailability.
• Incorrect pricing or listing information.
• Suspected fraudulent or unauthorised transactions.
• Incomplete or inaccurate customer information.
• Technical errors affecting the ordering process.
• Other legitimate reasons permitted by applicable law.

If an order is cancelled after payment has been received, any refund due will be processed in accordance with applicable law and our relevant refund policy.

We may contact you to verify order details before processing or dispatching an order.

6. Payments

Payments must be made using the payment methods made available on our website.

Customers are responsible for ensuring that their payment information is accurate and that they are authorised to use the selected payment method.

Orders may be processed after successful payment verification, unless an alternative payment arrangement is expressly offered.

We do not ask customers to disclose their UPI PIN, banking password, or confidential payment credentials to our staff through phone calls, email, or WhatsApp.

Any payment-related issue should be reported to our customer support team using our official contact details.

7. Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer, subject to serviceability and the terms of our Shipping Policy.

Estimated delivery timelines are indicative and may vary depending on the delivery location, courier operations, weather, public holidays, logistical delays, or circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete delivery address and a reachable contact number.

Any applicable shipping charges, delivery conditions, tracking information, and procedures for reporting damaged or missing shipments will be governed by our Shipping Policy.

8. Cancellation, Returns, and Refunds

Order cancellations, returns, exchanges, and refunds are subject to the applicable Cancellation and Refund Policy published on our website and applicable consumer protection laws.

Please review the relevant policy before placing an order.

Nothing in these Terms of Use is intended to exclude or restrict any consumer right that cannot lawfully be excluded or restricted under applicable law.

9. Product Care and Usage

Jewellery may require appropriate care depending on its material, plating, polish, and finish.

Customers should follow any product-specific care instructions provided with the jewellery or on the product page.

Unless otherwise specified, customers should avoid unnecessary exposure to water, perfumes, cosmetics, detergents, chemicals, and abrasive materials that may affect the product's finish or appearance.

The durability of a product's finish may depend on frequency of use, storage, environmental conditions, personal care products, and handling.

Any product-specific warranty, service commitment, or limitation will be stated separately where applicable. No durability period or warranty should be assumed unless expressly provided.

10. Intellectual Property

All website content, including product photographs, videos, text, graphics, logos, branding, designs, and other original materials, is owned by or used with permission by Alangkrut Jewellers or the relevant rights holder, unless otherwise stated.

You may browse our website and use its content for personal, non-commercial purposes.

You must not, without prior written permission where required:

• Copy, reproduce, republish, or distribute our product photographs or videos for commercial use.
• Use our logo, brand name, or other branding in a misleading manner.
• Reproduce website content for resale or commercial promotion.
• Modify or commercially exploit our original website materials.
• Represent our products, images, or content as belonging to another business.

Unauthorised use of protected content may result in appropriate legal action in accordance with applicable law.

11. Acceptable Use of the Website

You agree not to:

• Use the website for unlawful, fraudulent, or deceptive purposes.
• Submit false or misleading order or contact information.
• Attempt to gain unauthorised access to our website, systems, or customer information.
• Introduce malicious software or interfere with website operations.
• Scrape, copy, or collect website content or customer information through unauthorised means.
• Misuse our website in a manner that disrupts services or harms other users.

We may take reasonable steps to restrict access or investigate suspected misuse, subject to applicable law.

12. Third-Party Services and Links

Our website may include links to third-party websites or services, including payment gateways, courier tracking services, and social media platforms.

These services may operate under their own terms and privacy policies.

Alangkrut Jewellers does not control third-party websites and is not responsible for their independent content, availability, or practices, except to the extent responsibility cannot be excluded under applicable law.

13. Limitation of Liability

We take reasonable steps to maintain the accuracy, security, and availability of our website. However, we do not guarantee uninterrupted or error-free website operation.

To the extent permitted by applicable law, Alangkrut Jewellers will not be responsible for indirect or consequential losses arising from the use of our website or temporary service interruptions.

Nothing in these Terms of Use excludes or limits liability for fraud, wilful misconduct, negligence, or any other matter where such exclusion or limitation is prohibited by applicable law.

Nothing in these terms limits any statutory rights available to consumers under applicable Indian law.

14. Indemnity

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs arising directly from your unlawful use of the website, fraudulent conduct, or material breach of these Terms of Use.

This provision does not require you to indemnify us for our own unlawful conduct or for liabilities that cannot legally be transferred to a customer.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please read our Privacy Policy before submitting personal information or placing an order.

16. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes in our business, website features, products, or applicable laws.

Updated terms will be published on this page with a revised effective date. Changes will apply as stated in the updated terms and subject to applicable law.

We encourage customers to review this page periodically.

17. Governing Law and Dispute Resolution

These Terms of Use are governed by the laws of India.

Any dispute arising from the use of our website or the purchase of our products will be addressed in accordance with applicable Indian law.

Nothing in this section prevents a consumer from approaching a consumer forum, commission, or other authority that has jurisdiction under applicable law.

Where legally permissible, disputes may be referred to the competent courts having jurisdiction in Hyderabad, Telangana.

18. Contact Information

For questions regarding these Terms of Use, product information, or website orders, please contact us: