1. Introduction
Welcome to Alangkrut Jewellers.
At Alangkrut Jewellers, we take care to process, pack, and dispatch your jewellery orders. This Shipping Policy explains our shipping methods, charges, delivery timelines, tracking procedures, and the steps customers should follow if they encounter a problem with a delivered parcel.
This policy applies to orders placed through our website, https://alangkrutjewellers.com, and should be read together with our Terms of Use and Privacy Policy.
2. Shipping Locations
Alangkrut Jewellers currently provides delivery services within India only.
We do not offer international shipping or delivery outside India.
Delivery is subject to the serviceability of the customer's PIN code and the availability of our logistics partners.
3. Logistics and Courier Partners
We use the following logistics partners to deliver customer orders:
- Primary courier partner: DTDC Courier Services
- Secondary delivery partner: India Post (Indian Postal Services)
We first check whether the customer's delivery location is serviceable by DTDC. If DTDC provides service to the destination, we generally dispatch the parcel through DTDC.
If the destination is not serviceable by DTDC, we may use India Post, subject to its service availability for the destination.
Alangkrut Jewellers selects the shipping partner based on delivery location, serviceability, and logistical requirements. Customers may not be able to select their preferred courier partner.
4. Shipping Charges
This is a flat shipping charge per parcel, not per individual product. Customers may purchase one or more products in a single order, and the shipping charge will be ₹100 when those products are packed and dispatched together as one parcel.
If an order needs to be divided into multiple parcels or dispatched separately, additional shipping charges may apply where applicable. Any such additional charges will be communicated to the customer before the additional shipment is arranged.
The applicable shipping charge will be displayed or communicated during the ordering process.
5. Order Processing and Dispatch
Orders are processed after successful payment verification, confirmation of order details, and confirmation of product availability.
We take reasonable care when packing jewellery to help protect it during transit.
Order processing and dispatch times may vary depending on product availability, order volume, holidays, and other operational circumstances.
An order confirmation does not necessarily mean that the parcel has been dispatched.
6. Estimated Delivery Time
The usual estimated delivery time is 3 to 10 days after dispatch, depending on the delivery destination and the selected logistics partner.
This is an estimate rather than a guaranteed delivery period. Actual delivery times may vary due to:
- The destination PIN code and distance.
- Courier or postal service operations.
- Weather conditions and transportation disruptions.
- Public holidays and periods of high shipment volume.
- Incorrect or incomplete delivery information.
- Other unforeseen circumstances beyond our reasonable control.
We will make reasonable efforts to facilitate timely delivery. If a significant delay occurs, customers may contact us for assistance.
7. Shipment Tracking and WhatsApp Updates
Once an order has been dispatched, we will communicate the available shipment tracking details to the customer through WhatsApp using the mobile number provided when placing the order.
Customers should ensure that their contact number is accurate and that they can receive WhatsApp messages on that number.
Tracking updates are provided by the relevant logistics partner and may take some time to appear in its tracking system.
If you do not receive your tracking details or require assistance with a shipment, please contact us through our official WhatsApp number:
8. Accurate Delivery Information
Customers are responsible for providing complete and accurate delivery information, including:
- Recipient's full name.
- Valid mobile number.
- Complete postal address.
- Correct PIN code.
- Any additional information reasonably required for delivery.
Please contact us as soon as possible if you notice an error in your shipping details.
We will make reasonable efforts to correct the information before dispatch. However, changes may not be possible once the parcel has been handed over to the courier or postal service.
Delivery delays or unsuccessful delivery attempts may occur if the information provided is incomplete or incorrect.
9. Mandatory Unboxing Video for Missing or Damaged Items
To help protect both our customers and our business, we require customers to record a clear, continuous video while opening their delivered parcel.
Please follow these instructions when receiving your order:
- Begin recording before opening the parcel.
- Clearly show the outer packaging and shipping label, where practicable.
- Record the complete opening of the parcel, including the packaging and all items received.
- Ensure the recording is continuous from beginning to end, without cuts, pauses, edits, or breaks.
- Clearly show the contents of the parcel and any visible damage or missing items.
The video should help establish the condition of the package and its contents at the time of opening.
If you discover a missing item, a damaged product, or an incorrect item, please contact us immediately through our official WhatsApp number, 8977912420, and share the unboxing video along with your order details and a description of the issue.
Please retain the original packaging and shipping label until the matter has been reviewed.
We will examine the information provided and investigate the reported issue before determining an appropriate resolution in accordance with our applicable policies and Indian law.
An unboxing video is important supporting evidence for investigating such claims. However, the absence of a video will not, by itself, override any rights or remedies available to a customer under applicable law.
10. Delivery Attempts and Undelivered Parcels
Successful delivery depends on the availability of the recipient, the accuracy of the delivery address, and the procedures followed by the relevant logistics partner.
If a parcel cannot be delivered because the recipient is unavailable, the address is incomplete, the location is inaccessible, or other delivery requirements are not met, the courier or postal service may attempt redelivery or return the parcel in accordance with its procedures.
If a parcel is returned to us, we will contact the customer to discuss the available options.
Where additional shipping charges are applicable for reshipment, these will be communicated to the customer before the reshipment is arranged, subject to applicable law.
11. Delayed, Lost, or Returned Shipments
If your parcel is significantly delayed, appears to be lost, or is returned to us, please contact our customer support team with your order number and tracking details.
We will make reasonable efforts to coordinate with the relevant courier or postal service and investigate the shipment status.
Depending on the circumstances, the resolution may include further delivery arrangements, reshipment, or a refund where applicable and required by law.
12. Shipping-Related Cancellations and Refunds
Any cancellation, return, or refund arising from a shipping issue will be handled in accordance with our applicable policies and the rights available to customers under Indian law.
If an order cannot be fulfilled or delivered, we will communicate the available options and process any refund due in accordance with applicable law.
Customers should contact us promptly if they encounter a shipping-related problem.
13. Circumstances Beyond Our Control
Delivery may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, strikes, government restrictions, or other unexpected logistical events.
In such situations, we will make reasonable efforts to facilitate delivery and communicate relevant updates where appropriate.
Nothing in this section excludes any responsibility or customer remedy that cannot lawfully be excluded under applicable law.
14. Contact Information
For shipping enquiries, tracking assistance, or reports of missing, damaged, or incorrect items, please contact us:
#17-83/2C, Srinagar Colony, Near Metro Pillar No. A1549, Dilsukhnagar, Hyderabad, Telangana – 500060, India.
Phone: 8977912420
WhatsApp: 8977912420
Email: alangkrutjewellers@gmail.com
Website: https://alangkrutjewellers.com
We appreciate your trust in Alangkrut Jewellers and thank you for shopping with us.
This policy should be read together with our Terms of Use and Privacy Policy. It is intended to reflect our shipping practices and should be reviewed periodically for accuracy and compliance with applicable Indian law.